| GENERAL
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| How do I create a New Account? |
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| How do I shop at rhythmhouseindia.com? |
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| How do I Search & Browse in
rhythmhouseindia.com? |
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| How do I determine what’s popular in any
category/genre of Music & Video products? |
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| What is a Shopping Cart? |
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| How do I update my
order? |
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| How do I cancel my order? |
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| POLICY ON RETURNS/EXCHANGES
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| How do I return a product if I need to?
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| PRODUCT AVAILABILITY
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| What if the product I order is out of
stock?
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| e-GIFT
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| How do I send an e-Gift?
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| PAYMENT MODES
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| What are the different payment modes
available at Rhythm House Shop?
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| What is CCAvenue?
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| Can I change my payment mode for an
order I have already placed?
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| DELIVERY
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| Where we ship to?
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| What will be the Shipping Charge
applicable for my order?
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| How is my order delivered to me?
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| What is the lead-time for delivery?
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| How will my order reach in case the town
or place is not within your delivery area?
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| For shipment overseas, what is the
procedure?
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| SAFETY
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| How safe is it to shop at
rhythmhouseindia.com?
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| What is the procedure for High-Value
Credit Card transactions?
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| CUSTOMER SERVICE
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| How do I get in touch with
rhythmhouseindia.com for any help?
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| GENERAL |
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How do I create a New Account?
Creating an account with us enables you shop at rhythmhouseindia.com. All you
have to do is to sign up at rhythmhouseindia.com to avail of the shopping
facilities. |
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How do I shop at rhythmhouseindia.com?
Step 1: Sign Up / Login If you are a new visitor and wish to
shop with us, you will have to sign up with us by filling in the personal
information in the fields provided. If you are a repeat customer, you can
simply login using your user name and password.
Step 2: Shopping After selecting the item of your choice,
click on the 'Add to Cart' button which is provided next to the item details.
The item gets added to your Shopping Cart. Keep adding the items of your
choice, and they will be displayed in your Shopping Cart.
Step 3: Check Out After adding all the items you wish to
purchase, click on the 'Check Out' button. You will need to key-in your billing
& shipping details (We Do Not Deliver to P. O. Box
Addresses) , choose your preferred payment mode and then click on
'Pay Now' button.
Step 4: Verification Verify the details you filled in the
Check Out form. Click on the 'Submit Form' button to register your order with
us. Important: Remember to make a note of your order number. You will be
required to quote this, for any further communication regarding your order.
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How do I Search & Browse in rhythmhouseindia.com?
Search
The key word search on the home page can be used to search for any products
categories on rhythmhouseindia.com. The keyword search on the music store are
limited to music products and on the video store to video products. Similarly
an advance search is also provided in case you need to conduct a more specific
search.
Browse In the music and video stores the left column displays respective
genres and in some cases sub-genres. You can click on any of this genres or
sub-genres to view a full listing of what is currently available in that genre
or sub-genre. While browsing genres, the site-visitor may also use Category
Search to locate a particular title or artist.
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How do I determine
what’s popular in any category/genre of Music & Video products?
Apart from Top Sellers (shown on the Home Page) and Chart
albums (shown respectively on the Music and Video main pages), within each
category/genre, site-visitors may use the “Category Top 10” tool that has been
provided. This gives a fair indication of best sellers over the past 5 years in
our physical store.
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What is a Shopping Cart?
A Shopping Cart is a virtual carry-cart that displays the number of items you
have chosen to purchase, along with the total of your purchase amount.
You can view your Shopping Cart by clicking the 'View Cart' link from the top
links. |
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How do I update my order?
You can make the following changes to your current order in the Shopping Cart:
(i) Change the Quantity: To add or deduct
the quantity of the particular item, click in the box where the 'Quantity' is
mentioned, change the quantity and hit on 'Enter'. Valid quantity range is from
1 to 99.
(ii) Delete an Item: To delete an item from
the Shopping Cart, check the ‘Remove Box’ of the particular item/s you wish to
delete and click on the 'Remove' button. |
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How do I cancel my order?
Please note that cancellations have to be made within 24 hours after placing an
order. For canceling your order, you will have to get in touch with our
Customer Support Executive by sending an e-Mail at helpdesk@rhythmhouseindia.com
and giving the order number, as your reference. |
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| POLICY ON RETURNS/EXCHANGES |
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How do I return a product if I need to?
In the rare case that you do need to return a product to us, send us an email
at helpdesk@rhythmhouseindia.com giving us the following information:
Reason for the return
Order Number and date
On receiving our confirmation to return the product please send the product/s
in question to the following address:
Rhythm House Pvt. Ltd.
40 K. Dubash Marg, Fort
Mumbai 400 026
India
Tel: 022 2284 2835
Listed here are the conditions under which we would be able to do a
return/exchange:
1. In case you have received a faulty product from us, please
send it back and we will replace it immediately.
2. In case you have received a wrong product from us, please
send it back and we will replace it with the right one immediately. In case it
is not available at that time, we will recommend an alternative or arrange a
refund.
3. If for any other reason you wish to return a product to us,
please ensure that it must be in saleable condition (ie with the seal intact).
We will be able to replace it with another product of the same value.
4. There will be no exchanges, returns or refunds on SALE
merchandise
5. All products in the above cases will have to be returned to
us at your cost. We will, of course, send the replaced product back to you at
our cost.
6. In all cases of return, please quote your order number and
attach the address label wherever possible. Also please retain your original
sales receipt. This will help us serve you better.
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| PRODUCT AVAILABILITY |
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What if the product I order is out of stock?
Generally, most of the products are in stock at rhythmhouseindia.com. In case a
product is out of stock temporarily, we will normally need 5 additional working
days (plus the lead-time) to deliver it to you. In case a product is out of
stock for a longer period, we will will not be in a position to service it in
your present order and will reverse your payment for that specific product.
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| e-GIFT |
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How do I send an e-Gift?
Now you can send any products from our store to friends and loved ones. The
products will be wrapped in special Gift paper.
To send an e-Gift follow these four steps:
(i) Add to Cart the products you wish to
gift.
(ii) Click on the 'Check Out' button.
(iii) Tick the check box - 'This is a Gift
Order'.
(iv) Enter your message (optional).
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| PAYMENT MODES
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What are the different payment modes available at Rhythmhouseindia.com?
Cash On Delivery
In this option, a cash payment for your order can be made at the time of
delivery. This option can only be used when the items ordered are for
self-purchase and not for gifting. In order to ensure smooth delivery and cash
collection, please enter the preferred time of delivery and also provide us
with a Day Time telephone number. Presently, this service is available only for
Mumbai, Navi Mumbai and Thane.
Credit Cards
We accept Visa, MasterCard, American Express, Diners Club, Citi and JCB Credit
Cards. We use a secure online payment gateway to process these card payments.
Your card details are not accessible to us at all. They are processed directly
by the card-issuing bank via the payment gateway which then issues us an
authorization code for the amount of the order. While payments on the above
cards can be accepted from anywhere in the world, shipping, presently, is
available only within India.
Net Banking (for Bank Account holders only)
We accept online payments through net banking accounts of the the
following Banks: Axis Bank, Centurion Bank of Punjab, Citibank, HDFC
Bank, ICICI Bank Ltd., ICICI ePayments Ltd., IDBI Bank, IndusInd Bank,
Kotak Mahindra Group, Oriental Bank of Commerce, Punjab National Bank (PNB),
The Federal Bank Ltd., Bank of Rajasthan, Union Bank of India, YES Bank.
Your online account will be directly debited for the amount of the order
through a secure online payment gateway.
PayMate(mobile payment)
Using PayMate, the first such mobile phone payment service
in India, your phone is transformed into a wallet. For a clear understanding of
how PayMate works, visit www.paymate.co.in
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ITZ CASH CARDS
Itz Cash is a product launched by Intrex India in 2003, a
member company of the Essel Group.It offers stored value cards of various
denominations ranging from Rs 100 to Rs 1500. You can get more details from
www.itzcash.com .
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What is CCAvenue?
CCAvenue is a company which processes our credit card transactionspayment
transactions with the exception of Cash on Delivery.. Please note that all
Credit Card transactions, MasterCard excepted, that you perform on
rhythmhouseindia.com will appear on your Credit Card Statement as:
CCAvenue.com
Avenues India Pvt. Ltd.
MasterCard charges will be billed in your Credit Card Statement
as
Rhythm House Pvt. Ltd.
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Can I change my payment mode for an order I have already placed?
If you have placed your order using a “Cash on Delivery” payment mode and you
wish to change it to either Credit Card or Net Banking, you will need to send
us an email quoting your order no. at helpdesk@rhythmhouseindia.com. We will
then send you a payment link where you can choose your new payment option.
Payment mode for orders placed using “Credit Cards” or “Net Banking” cannot be
changed.
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| DELIVERY |
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Where we ship to?
Currently we are shipping only to All-India destinations, using a reliable
courier service. However for certain locations which are difficult to access by
couriers, we would use the Postal Services.
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What will be the Shipping Charge applicable for my order?
The following table provides full particulars.
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Website delivery charge slab rates
(Rs) for All - India shipments as at 1-9-2007
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Cash On Delivery
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Credit Card/Other Payment Options
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Shipment Qty.Slabs
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In Mumbai, Thane, Navi Mumbai only
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Mumbai, Thane, Navi Mumbai
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Pune
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Rest of the country
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1 to 3 units
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35
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25
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30
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45
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4 to 6 units
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55
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45
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50
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75
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7 to 9 units
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75
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65
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70
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105
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10 to 12 units
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95
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85
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90
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135
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NB. For qtys in excess of 12 units, same differential of rates apply.
Incremental qtys to be treated in batches of 1 to 3 units as above.
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Unit= CD, Mini-CD, MP3, DVD , VCD, etc.
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How is my order delivered to me?
All orders are delivered using a reliable courier service. Our logistics
partners will attempt to deliver the order 3 times. In case the delivery is not
executed during these 3 attempts, due to a wrong address or the recipient being
unavailable / premises being locked, the customer shall be responsible for the
loss incurred on the order. Please note that the delivery of items will not be
attempted on Sundays, or on any public holidays, due to unavailability of the
courier service. For those destinations that
courier services do not cover, we will use the Indian Post, either Speed Post
or Registered Mail.
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What is the lead-time for delivery?
Subject to the availability of stock, our minimum lead-time for delivery of any
product is 7 - 10 business days
In case there is no courier service to the address mentioned in the order, the
order will be cancelled and the same will be intimated to you by e-Mail.
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How will my order reach in case the town or place is not within your
delivery area?
If our logistics partner does not provide delivery service to the shipping
address mentioned in your order, as it may not be within its perimeter - an
additional courier charge (Extended Service Charge) will be levied for making
this door delivery. You will be kept informed via e-Mail. In this case, you
will have to provide us with all the requisite details to process your order.
Alternatively, the order will be cancelled.
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For shipment overseas, what is the procedure?
We are unable to instantaneously transact on the website because shipping
options are varied from point to point. It is difficult if not impossible to
provide a uniform rate from country to country. So site-visitors desirous of
overseas delivery are requested to Contact Us by email detailing items required
and full address particulars. We will then ascertain the most economical method
of getting the goods across and thereafter send an off-line Credit Card secured
payment gateway link for processing the order.
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| SAFETY |
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How safe is it to shop at rhythmhouseindia.com?
Our payment gateway adopts stringent security measures to ensure that
critically sensitive information, such as your personal information and your
Credit Card details, are secured and protected. They are registered with
Verisign a US based Net Authenticcation Agency. All our servers are behind
security firewalls and ensure maximum protection of your details. We follow
strict in house security guidelines for ensuring confidentially of customer
information.
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What is the procedure for High-Value Credit Card transactions?
Any Credit Card transaction above INR 25000/- or USD 520 is considered as a
High-Value transaction and requires additional documentation before the
transaction is executed. The documents required to execute your transaction
will be displayed on the transaction page as well as will be e-Mailed to you.
You are requested to send these documents within 4 days.
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| CUSTOMER SERVICE |
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How do I get in touch with rhythmhouseindia.com for any help?
For any assistance on rhythmhouseindia.com kindly e-Mail us at
helpdesk@rhythmhouseindia.com To contact us please
click here.
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